FAQ

CAN I SHARE MY WEEKEND PASS WITH A FRIEND?
It’s nice that you’re generous, but NO. Wristbands are NON TRANSFERABLE. A tampered wristband will be declared void and you will not gain access to the festival.
 
WHAT IF I LOSE MY WRISTBAND BEFORE THE FESTIVAL?
Short answer, don’t. Put it someplace safe where you’ll remember it. If you do, you’ll need to call Front Gate Tickets at 1-888-512-7469 with your order confirmation to process a replacement. Your original wristbands will be voided and reissued at a cost of $20.
 
CAN I PURCHASE PASSES BY PHONE OR AT A PHYSICAL LOCATION?
All passes will be sold via Front Gate Tickets. Festival passes will not be sold at any retail outlets.

WHEN WILL I RECEIVE MY WRISTBAND?
Wristbands will be mailed out approximately two to three weeks prior to the festival. Think of its arrival as the sign that the festival is near. Follow us on Facebook or sign up for our newsletter to stay up to date on the latest news.
 
ARE THERE SHUTTLES AVAILABLE?
Yes. Shuttles are full of cool people and a good way to make new friends. We highly recommend this as a great way to get to and from the festival! More details coming soon!
 
HOW DO I PURCHASE PARKING?

Parking is extremely limited in Stanley Park but a limited quantity will be available with advance purchase through Front Gate Tickets.  Event parking passes are $75.00 for single day or $175 for the weekend.  If you have already purchased your passes but did not purchase a parking pass and would like to, please contact Front Gate Tickets at 1-888-512-7469.  Parking passes will not be available for purchase onsite.

Stanley Park will be open to all vehicles during the event, however, Event Parking Pass holders should follow digital signage for “Event Parking”.  All vehicles will go through a checkpoint on Park Drive near Avison Way where your pre-purchased parking ticket will be scanned by our parking staff. They will then provide you with a parking dash card and direct you to the appropriate lot. 

Approximately 500 spaces are available to festival goers and only vehicles displaying the appropriate pass will be allowed in the secured event lots.  Any other spaces in the Park are on a first come first served basis and subject to normal parking rates and enforcement.  

Please note that some of the designated lots are approximately a 10-minute walk from the concert site.  Accessible parking is available at Lot 5 just north of the concert site, and also at Lot 3 at the south end of the site.  Please identify yourself at the Avison Way check point if you require accessible parking (valid accessible parking pass must be displayed).
 
DOES A VIP PASS INCLUDE VIP PARKING?
No. You must purchase parking separately.

WHAT IF I HAVE A QUESTION WHEN I GET TO THE FESTIVAL? 
Customer Service is located onsite at the entry gate and is the go-to location for wristband-related issues.

CAN I BRING MY OWN WATER TO THE FESTIVAL?
We want you to stay hydrated. But as an Ocean Wise Life Partner and #BePlasticWise pledgee, SKOOKUM has a strict NO Plastic Water Bottle policy.  So please leave your plastic at home, or better yet, stop buying it all together!   We do, however, encourage all attendees to bring their empty reusable water bottle to the festival.  We will have bottle filling stations at the festival site for you to fill up because let’s face it...Vancouver’s WATER is better on tap.

CAN I BRING MY OWN FOOD?
No outside food is permitted.  We have curated a number of amazing food options for you at SKOOKUM including Restaurant Pop Ups, Food Trucks, Picnic Baskets + Long Table Dinners so leave your lunch box at home! 

CAN I BRING MY OWN ALCOHOL?
Alcohol will be available for purchase on the site for guests who are 19+ and have two pieces of valid ID with them.   No outside alcohol will be permitted to enter the grounds.

CAN I BRING A CHAIR?
This is a general admission festival without seating, which means no one gets to sit in a golden circle, so everyone wins. We’re democratic like that. We have, arguably, some of the best grass in BC.

If you've purchased a VIP ticket, there are limited-capacity VIP viewing decks and lounge spaces with seating and all the amenities you would expect at our two biggest stages.
 
WILL THERE BE SKOOKUM MERCHANDISE FOR SALE?
A full range of both festival and artist merchandise will be available to purchase onsite throughout the weekend.
 
WHAT IF MY PHONE DIES?
There is no greater sadness than a cell phone without charge. We get it. Cell phone charging stations will be available inside the festival grounds in case you are running low. 

CAN I TAKE MONEY OUT AT THE FESTIVAL?
There will be ATMs located at various locations on the festival site.

CAN I RIDE MY BIKE TO THE FESTIVAL?
You came by bicycle? We like it.  We love it.  Your reward is FREE and secure bicycle valet. Thanks for being awesome and helping make the festival even more green!!

 

  • All bags will be subject to search when entering the festival grounds. No alcohol or drugs are permitted to be brought into the festival. 
  • No animals, with the exception of certified guide dogs.
  • Offensive weapons or anything that may be considered to be an offensive weapon.
  • Fireworks, flares, laser pens or laser equipment. 
  • ANY glass containers (eg. alcohol, ketchup, soft drinks in glass bottles).
  • Lawn chairs (our grass is more than awesome to sit on).
  • As an Ocean Wise Life partner event we are reducing our plastic on site so we discourage guests from bringing: Plastic Water Bottles, Plastic Bags or Plastic Straws.  We won’t serve them so please don’t bring them.  #BePlasticWise
  • Professional recording equipment - both video and audio - will not be permitted in the festival grounds. Anyone who brings tripods, Go Pros, excessive zoom lenses or sound recording equipment will be asked to leave it with security and collect at the end of the festival. Cameras with detachable lenses are considered professional and will not be permitted onsite. 

If you want to speak to someone at the festival about anything email info@skookumfestival.com and we’ll aim to get back to you within 48 hours, Monday to Friday. By anything, we mean festival-related, maybe not your late night existential crisis.
 
For festival pass or parking questions email us at info@skookumfestival.com

For Front Gate Tickets inquiries you can visit support.frontgatetickets.com to see if your question has already been answered or to speak with them directly call 1-888-512-7469 – they’re pros and will have answers to your account specific questions. Calling is nice. People don’t call enough these days.

Front Gate Tickets friendly support team is available:
Monday - Sunday, 7 a.m. to 7 p.m. PST for email assistance
Monday - Saturday, 7 a.m. to 7 p.m. PST and Sundays 7 a.m. to 4 p.m. PST for phone assistance